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a month ago

Customer Support Specialist

Customer Support

General information

Employment : Full time
Minimum experienceDoes not matter
Required English levelIntermediate - B1


  • The only requirement for this position is an Intermediate or above level of English. All the technical details and professional skills will be taught at our training.


  • Consult and support users of our products in solving various issues related to web services. For example, it can be assistance in choosing services, installation or setting up our products and services. Communication is provided through chats and tickets (emails)

Vacancy description

ZONE3000 opens up new opportunities, who might be interested in them? - young ambitious professionals, who are just dreaming about pursuing an IT career; - students willing to combine education with a professional development path; - specialists seeking to master a new industry or change their occupation completely. If you catch yourself thinking that this description fits you perfectly, it’s about you, check out our current position of Customer Support Specialist. You’ll work remotely and do shifts. That’s why you can effectively manage your working time, and even combine work with studying.

Perks at work

  • A job in the most stable and reliable IT industry. Job experience in an IT company by international standards.
  • Formal employment, paid vacation and sick leave.
  • Stable income starting from $400. Night shifts are paid extra (rate х1.5), for example: if you have 6 night shifts in a month, you’ll get $457.
  • Technical training course where you’ll gain professional insight into web services, domains, hosting and the internet in general. You’ll also learn how to interact with clients all around the world and how to manage business communication. The company will pay you $300 after successfully passing the end-of-level test.
  • Professional development opportunities and also a pay rise. For additional initiatives or extraordinary results you can get monthly and quarterly bonuses.
  • Opportunity to change your position using our Internal Mobility project. We always listen to your wishes and support your talents and abilities. For example, you might want to get a job in other business fields, in other IT positions: Product Owner, Project Manager, Scrum Master, software developer, system administrator, etc.
  • Development of soft and hard skills in the corporate training centre with training materials provided by our New York colleagues.
  • Free English classes: grammar lectures, speaking clubs.
  • Points accumulation system, where the points can be exchanged into certificates with MAKEUP, Rozetka, Citrus, JYSK, etc.
  • Discount system for our employees, where you’ll get discounts and special offers from our partners (food delivery and entertainment venues, medical centres and pharmacies, beauty parlours and gyms, educational courses and much more).
  • Corporate culture which involves a warm and welcoming team atmosphere, team buildings, corporate parties* and other activities which make workflow processes more enjoyable and valuable.


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